In 1990, singer Phyllis Hyman complained to Donnie Simpson during a BET Video Soul interview about record labels shifting their focus from talent to artist “packaging,” using production to supplement raw talent. “They’re picking up kids off the street, pretty much, and producers are producing these albums. These kids have literally no talent. But they look right. I’m telling you, get a girl, get the hair weave on, make her lose 30 pounds, (snaps) you’ve got a hit record. Can’t sing a lick!” In the shift from substance to style, which started gradually happening in music in the mid-’80s, Phyllis and other singers with big voices got shelved, dropped, or simply ignored in favor of younger, more pop-friendly and video-friendly acts – with arguably less ability. “(It) pisses me off. It makes me big time angry because I have spent so many years developing this talent,” Phyllis added. She wasn’t alone.